Terms of Service

Agreement

These Terms govern access to and use of Velocity's software and related services for abandoned-cart recovery, AI-assisted follow-up, and related eCommerce automation ("Services"). By using the Services, you agree to these Terms on behalf of yourself or the business you represent.

The Services

Velocity connects to your eCommerce stack (e.g. Shopify, WooCommerce) and third-party messaging channels to send timely, personalized outreach aimed at recovering revenue. Features, limits, and availability depend on your plan and configuration. We may modify the Services with reasonable notice where practicable.

Your responsibilities

• You are responsible for the accuracy of store data, compliance with marketing and telecommunications laws (TCPA, CAN-SPAM, GDPR, ePrivacy, etc.), and obtaining required consents for messaging your customers.
• You must not use the Services for unlawful, deceptive, or harassing communications, or in violation of platform policies.
• You grant Velocity permission to process store and customer data as needed to perform the Services, as further described in our Privacy Policy.

Fees & billing

Subscription fees, one-time setup or installation charges, and any performance- or revenue-aligned fees (e.g. a percentage of recovered revenue) are as stated in your order, checkout, or written agreement. Taxes may apply. Late or failed payments may result in suspension of access.

Performance & results

Recovery rates and revenue outcomes depend on your traffic, offers, industry, and implementation. We do not guarantee a specific level of recovery unless expressly stated in a signed agreement. Any marketing figures on our site are illustrative unless tied to your contract.

Intellectual property

Velocity retains all rights in the Services, software, and branding. You retain rights in your content and data. We may use aggregated, de-identified data to improve our products.

Disclaimer & liability

The Services are provided "as is" to the fullest extent permitted by law. We disclaim implied warranties where allowed. Our aggregate liability arising from these Terms or the Services is limited to the fees you paid us in the twelve months before the claim (or a higher amount only if required by law). We are not liable for indirect or consequential damages.

Term & termination

Either party may terminate per your subscription terms or agreement. On termination, access ends and we may delete or return data per our retention policy and Privacy Policy. Provisions that by nature should survive will survive.

Disputes

Governing law and dispute resolution (e.g. arbitration, venue) should be set to match your entity and jurisdiction in your final legal documents.

Contact

Questions about these Terms may be directed through the contact method provided on your Velocity account or marketing site.